IT Solutions for your Business

The DC Experience starts with a clear understanding of you and your business. We take time to understand all your IT and business needs. The result is a solution or strategy that just works, perfectly tailored to your situation, free of generalized recommendations. You get a system in place that’s right for your business.

Our approach to IT consulting begins with:

• A comprehensive consultation

  During an in-person consultation at your office, we'll discuss your situation and review your current systems together, gathering information about your operational, financial and business goals. We’ll then discuss potential solutions and define next steps.

Partners

When it comes to hardware, software, licensing and more, we’ll select the best partner technology for you, not for us. Based on an initial consulting period with you and your stakeholders, we'll get to know your business first, then recommend systems and strategies for the solution.

Our recommendations for partner technologies are based on your individual business, employees, and existing systems, never because of an existing relationship with software or hardware vendors.

Here’s a list of some of our partners:

• Evolve IP
• Tangent Cable
• Trellist Marketing and Technology
• Microsoft
• Script Logic
• Kreisher Miller

Connect Your Way

With Dorset Connects, there's no guessing about when or where we are with your request

Our services and our staff are accessible to you in multiple ways; after all, it’s YOUR project. Between weekly status reports, 4 hour turnaround time for IT tickets submitted, and detailed invoicing, you'll always know just what to expect.

We recognize that it’s YOUR project, and will keep you involved at all times.

Here’s how we’ll make sure that you’re in the know about everything we’re doing:

• Stay Connected Project Briefings

  Never wonder what’s going on in your project, when you can expect to see results, or what we’re working on. With weekly progress reports, including milestones, you’ll always know what to expect.

• Connect Desk - 877.888.1073 - option 1

  If you have a question or need IT help, reach out to us with a phone call or email and we’ll get back to you within 4 hours, guaranteed, or future discounts are coming your way. You can count on our accessibility and responsiveness, since we back it up with our wallets.

• Connected Invoicing

  Know what we spent our time on with a detailed, hour-by-hour invoice. No more confused looks or frustrating calls with accounting over the invoice.

Flexible Solutions

A solution just for you

You might have experienced limited options with other IT vendors, with rigid plans or rates that offered too-little quality service. The staff of Dorset Connects will work with you to offer you just the right service, plan or package that fits your business, without locking you into too much or too little.

The whole pie, or just a piece

There are a number of ways DC can assist your executives or IT staff in tackling your IT challenges:

• Assisting with staffing recommendations or interviews for your in-house staff, shortening your hiring cycle by up to 80% and give you a more on-target IT engineer.
• Our Expert Connect program provides supplemental staff to bolster your in-house team
• We can work on any size project: long-term, no-hassle retainers or short-term contracts
• With Proactive Services, you can outsource managed systems or networks to us

Lean on us as either your full-service solution, taking on all the pieces of a problem, from calling your ISP to managing any other web or IT vendors, or for project-by-project work, to support your in-house staff. We’ll do what it takes so you can stay busy in your business.

Client Focus

YOU are the customer, not your systems or technology.

Dorset Connects will provide the reliable IT help that your business needs. We'll always keep you involved in your project, and we see YOU first, not your servers or workstations.

We’ll never leave you in the dark about your technology systems or solutions we’ve implemented. From start to finish, you’ll never receive blind/vague price quotes from us, or wonder what kind of work we just did. We’re a different kind of IT company that reaches out to communicate with you proactively.

Your business matters to us

Consider us a partner. We really aim to ‘get’ your business, which allows us to function more as a partner in IT consulting, not simply as a vendor, maintaining your hardware. As your IT partner, we’ll make sure you understand what we’re doing and the systems that we’re putting into place.

The kind of response that you need

From start to finish, You and your team will be proactively involved in the solutions, as much or as little as you would like. And with services like Connect Desk, you're guaranteed a response for IT help within 4 hours, or you get an hour of IT service removed from your next invoice automatically.