The 3 Biggest Problems the Greater Philadelphia Region
CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful the Greater Philadelphia Region CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
Problem #3: Poor Communication And Service.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
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There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
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Exceptional Service from Dorset Connects
The Dorset team always provides excellent service. In my previous experience working with and being part of other Managed Service Providers, Dorset is by far the best and most responsive. Their pricing is very competitive, and it is always great to speak directly to a technician when I need assistance. The staff is very knowledgeable. Having Dorset back me up allows me to focus on my critical tasks and know that they are always proactively monitoring my systems for potential issues.
What truly sets Dorset apart is their proactive approach to IT management. They have a keen eye for potential risks and vulnerabilities, and their robust security measures have given us peace of mind knowing that our data is in safe hands. Their disaster recovery planning is comprehensive, ensuring that we are well-prepared for any unforeseen events.
Dorset Connects has exceeded my expectations, and I look forward to a long and successful partnership with them.
Bill Blackburn
IT Manager/CISOBMW of West Chester
Dorset Tailors To My Business's Needs
The single biggest benefit of partnering with Dorset is the peace of mind knowing that I have a partner who has taken the time to understand my business and my business's IT needs. EVERY solution is tailored to my business's needs. The Dorset team is willing to roll up their sleeves and understand our system, as it exists today. Dorset is in the game with me, always moving the ball down the field - not trying to invent a new game.
Dorset was not the least expensive option I could have chosen for an IT MSP - but I knew that I was choosing a partner who was going to be a critical part of my business and that I was not buying a commodity service. If you are a business that is serious about building partnerships and delivering high quality service, you need to select vendors with those values in mind.
Sam Lamson
PresidentRite Envelope & Graphics, Inc.
